1. What does Mauripresent Gifts Portal offer?
Mauripresent makes it possible for you to send gifts to your dear ones. You can also please yourself by purchasing a gift for you. Through this service, you can order from the choicest gift items shown on the site while making the payment online. The gift will be delivered at an approximate time and address given by you, according to your specifications.
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2. How can I place an order/make the payment?
There are five simple steps to complete:
- 1. Select the item or items you wish to purchase by browsing through the website product categories.
- 2. Add the item or items to the shopping cart "ADD TO CART" and enter quantity.
- 3. When finished, use the checkout button or continue shopping.
- 4. Upon checkout, you will be requested to enter some details.
Shipping Location / Country -> Proceed -> Shipping Method -> Proceed -> Buyer Details and Shipping Details -> Confirm and checkout
- 5. On the next page you will be asked to input your card details in a fully secured environment.
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3. Can I phone or fax my order?
No. Orders are accepted only online after securing your payment through the credit card information submitted by you.
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4. Which credit cards are accepted?
At present we accept MasterCard and Visa credit cards only. But soon we will be coming up with host of other payment options. Please be informed that on your card statement your purchase will be described as ”Mauripresent Gift Portal”.
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5. Is my credit card number / bank a / c. number secure?
Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted. The secured page is hosted at the bank and is fully compliant with the PCI DSS, VBV and MasterCard Secure Code.
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6. Does Mauripresent use SSL encryption?
While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode.
After he/she presses the Confirm and checkout button, the customer is redirected to a secure environment which uses SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card information.
All modern Web browsers support the SSL standard.
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7. How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us.
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8. Are the items shipped as per the display on webpage?
The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. For handicraft items, there may, hence, be a variation in the pictures and the respective products. Mauripresent in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. At the same time Mauripresent will make all possible efforts to make its services delightful for both the sender and the receiver of the gift.
Note: Accessories shown (if any) are not a part of the product.
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9. From where are the items bought?
The gifts are sourced from exclusive manufacturers and retailers in Mauritius through strategic linkages. This arrangement enables our visitors to select from the choicest range of products available, right from their desktops.
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10. How much time do you take to deliver after the payment has been made?
We shall deliver your gift within 4 working days of securing your payment or on the approximate delivery date mentioned by you in the order form, whichever is later.
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11. What is the mode of delivery?
Delivery of gifts is made through renowned courier services or personal delivery as per the order form.
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12. How do I know that my gift has been shipped?
Confirmation through e-mail shall be sent to you after your gift has been shipped.
You may also track your shipping status of your order online under the Order Tracking section by entering the tracking code which will be emailed to you after payment confirmation.
If you did not receive your tracking code, click here to contact Mauripresent.
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13. Can I send some message with the gift?
Yes, you can send your message with the gift. Just type in your message in 'Your Personalized Message' box while making the payment online. Your message will be delivered along with the gift.
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14. Can I have the gift delivered on a particular date?
Yes. You simply need to select the desired delivery date while placing an order online. The gift will be delivered on the specified date, provided it gives us a minimum of four working days after securing your payment.
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15. Where all Mauripresent deliver gifts?
Mauripresent can deliver gifts in Mauritius and to all the major countries. For delivery to other countries, you are required to contact us for shipping cost. You may place orders from anywhere in the world while making payment online in Mauritian Rupees through Credit Card.
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16. How do I check the current status of my orders?
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Mauripresent’s Portal. To check the status of your pending orders, click on the Order Tracking link in the top right of the home page.
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17. My order is shown to be in 'Processing' state. What does it mean?
Your order passes through following states before it finally enters the 'Shipped' state:
- Processing: This is the default status for your order and it comes as soon as order is placed.
- Processed: Your order/payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications.
- Shipped: Your order has been successfully shipped from our end.
- Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.
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18. Can I cancel an order after it is submitted
Yes. To cancel an order, click here and select 'cancel order' in the subject area.
Please note that you can only cancel orders that have not yet entered the shipping process.
If your tracking status shows 'shipped', you cannot cancel your order. You can only cancel orders that are yet in the 'Processing' or 'Processed' phase.
Click here to check your order / Tracking status before submitting an order cancellation.
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19. Return Policy
Goods once shipped shall not be returned on any ground/s. However, in case you may have any complaints regarding the products delivered, kindly click here to write to us.
Kindly also refer to our Terms of Use.
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20. How do I contact you regarding my order?
You can send a mail to our Customer Service Group at info@mauripresent.com and we will only be glad to help you or use our contact form. Our hotline number 230 4134118 is available between 9.00hrs to 16.30hrs from Monday to Saturday. Please note that the time zone is GMT +4.
You can also use our online tracking facility. Click here
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21. Why is there difference in amount in my invoice sent from Mauripresent and that in my credit card statement?
We charge order value in Mauritian Rupees. This may cause a slight variation in the amount charged from your credit-card due to fluctuation in conversion rates and banking charges.
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22. How to register a complaint related to non-delivery of partial-order?
All complaints regarding the non-delivery of the partial order or any other similar issues regarding the delivered products should be registered with us within 10 days of the delivery date. Most of our orders are delivered together in one shipment but in some cases, the orders may be delivered from different logistic locations which could lead to multiple deliveries at different times. In case of any queries, you may contact us at info@mauripresent.com.
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